Dentistry: Patient Communication With a Personal Touch
In dentistry we’ve been prepared and tested to work with patients in high stress and emotional or pain-filled scenarios. Unfortunately, the last two years of COVID-19 have only heightened the anxiety and fear that we and our patients typically experience.
So now is the time to proactively let your patients know that you care, that you’re there for them and that you understand. The standard of care you set and the empathy you show now will build a bridge to connect and grow/re-establish your patient–practice relationships.
As we transition through COVID-19’s waves, here are a few tips for success when communicating with your practice’s patients — whether on the phone, at the front desk or chairside.
- Feed your mind daily with hope and faith. Reinforce a positive mindset that supports you and your patients.
- Be even more present when speaking with your patients by listening carefully. Stay in tune with who you’re listening to and limit multi-tasking.
- Choose words carefully; begin by asking specifically how they and their family are doing. This will tend to open dialogue.
- Be mindful of how you speak and your vocal characteristics. Speak at a slower yet steady pace, with a soft to moderate projection of your voice.
- Be prepared for dental care/service questions and COVID-19 concerns by using predetermined practice-approved remarks. If you don’t know the answer to a question, say so and then indicate you’ll call back with the correct response.
Voice interaction is your personal “high-touch” option in connecting with your patients. Following these few tips will help your patients feel well cared for and ready to return to your practice for dental care.
